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STV receives apology from online video supplier Brightcove following Salmond v Darling streaming problems

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By Stephen Lepitak, -

August 9, 2014 | 2 min read

STV has received an apology from Brightcove, it’s online video partner, after its live stream of the Scottish Independence Referendum debate between Alex Salmond and Alastair Darling failed, meaning that many viewers were unable to watch the programme.

The debate was hosted by STV on Tuesday evening, which meant that the only method viewers outside of Scotland had to watch the clash was through STV Player. However, viewers turned to Twitter before the debate had even gotten under way to complain that the stream was not working.

David Mendels, chief executive of Brightcove, said: ""On behalf of Brightcove, I would like to apologise to STV and its viewers around the world for the recent viewing issues surrounding the online broadcasting of the televised Independence debate on 5 August. Our system is capable of significant scale, but in this case a manual configuration error resulted in the issues experienced by the public. We are proud of our long-standing partnership with STV and the quality of service we have been able to deliver so we are very disappointed by this error. We will work hard to ensure this never occurs again."

Bobby Hain, director of channels at STV, said: “Now that we have identified the source of the issue on the STV live stream on Tuesday night, we welcome Brightcove’s commitment to ensure future service will be of a quality that STV and our viewers expect.

STV has said that the debate drew a TV audience of 1.7 million, 500,000 of which watched online.

Alistair Darling Alex Salmond STV

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