A New York hotel’s ploy to nip negative TripAdvisor reviews in the bud has backfired after its imposition of a $500 fine for doing so led to its rating slumping to just two stars on Yelp.
Although retaining a four star rating on TripAdvisor itself the hotel has received a barrage of negative reviews after announcing a provocative policy of fining guests its own guests. To add insult to injury the punitive fee exceeds even the £178 room fee set by sensitive management at the Union Street guest house, a popular wedding venue.
Announcing its unpopular decision via its website the hotel stated: “Please know that despite the fact that wedding couples love Hudson and our Inn, your friends and families may not. This is due to the fact that your guests may not understand what we offer – therefore we expect you to explain that to them.
“'If you have booked the inn for a wedding or other type of event . . . and given us a deposit of any kind . . . there will be a $500 fine that will be deducted from your deposit for every negative review . . . placed on any internet site by anyone in your party.”