The Drum Awards for Marketing - Entry Deadline

-d -h -min -sec

Data Retail News

Office urges customers to change passwords after website hack


By Natalie Mortimer | N/A

May 30, 2014 | 2 min read

UK shoe retailer Office has instructed users of its website to change their passwords after it suffered from a security breach that comprised customer data.

While no financial details were stolen in the hack, Office has contacted those affected by email – all with accounts created prior to August 2013 – and reset customer’s current passwords.

Office said that it first became aware of a potential breach on 22 May and following “extensive investigations” confirmed this on 26 May.

The details that were accessed were: name, address, email address, birth date, birth month (but not year of birth), Office password and phone number.

The shoe retailer said on its website: “The protection of customer data is of the utmost importance to us and we are treating this extremely seriously. Our customers remain our number one priority and we have taken the necessary measures to secure all customer information.

“We will update affected customers if we get any more relevant information. We are sorry that this has happened and we would like to thank all Office customers for their continued support and understanding.”

To advise those affected, Office has created a dedicated ‘frequently asked questions’ section on its website.

Data Retail News

More from Data

View all


Industry insights

View all
Add your own content +