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Virgin Media error sees users bombarded with 100s of emails, but company insists data was not breached

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By Ishbel Macleod, PR and social media consultant

April 19, 2014 | 1 min read

Over 135,000 Virgin Media users received hundreds of unwanted emails, after a mistake saw a supplier send out an email which saw any replies sent to everyone in the group.

Virgin Media has apologised, and said that only a ‘small proportion’ of users were affected by the mistake.

There were claims that the email addresses of everyone who received the notice was made visible, but a Virgin Media spokesperson has now denied that.

A spokeswoman said: “"It’s important to be clear a list of email addresses was not exposed. It is NOT a bcc error. Only if you received the email and then replied-to-all would your individual email – and only yours – be sent to a wider group."

The email address where the original message was sent from has been disabled, and anyone who received the email is advised not to reply.

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