Malaysia Airlines slammed on Twitter for telling relatives there are no survivors of MH370 by text message
"Malaysia Airlines deeply regrets that we have to assume beyond any reasonable doubt that MH370 has been lost and that none of those on board survived,” read a text message sent to the relatives of those missing on flight MH370 on Monday following more than two weeks of waiting.The first official confirmation from the Airline that MH370 crashed in the Indian Ocean sent shockwaves in two bursts; firstly because the worst had been confirmed, and secondly because of how the news was delivered to anxious families.The airline has admitted that the text message was sent before an official briefing took place, which has prompted condemnation on social media.In a statement, Malaysia Airlines said: “We know there are no words that we or anyone else can say which can ease your pain. We will continue to provide assistance and support to you, as we have done since MH370 first disappeared in the early hours of 8 March, while flying from Kuala Lumpur to Beijing.”
@MAS You notified the families only via TEXT MESSAGE? After everything that happened????
— Rachel I (@naracelle) March 24, 2014This is Malaysia Airlines 'heads up', a text sent to the families of those on board the #MH370 #RIPMH370 pic.twitter.com/3cn9STCnxb
— Mariam Ibrahim (@Mariamib86) March 24, 2014
I would hope my loved ones would not hear of my certain death by a text. #MalaysiaAirlines #heartless
— Allison Lee (@aeleephotog) March 24, 2014
Absolutely disgusting the way the Malaysia's & Malaysia Airlines have handled this disaster. Sickening sending a text to relatives #MH370
— Carl Oluwole (@Carloluwole) March 24, 2014
What's worse then breaking up via text? Malaysia Airlines broke the Flight 370 crash news to family members via text.
— Dangerous K (@KevinTKeller) March 24, 2014
We humbly offer our sincere thoughts, prayersand condolences to everyone affected by #MH370 tragedy - http://t.co/xGT1P7SsHM
— Malaysia Airlines (@MAS) March 24, 2014