Tribal Worldwide London has hired former Accenture Digital customer experience lead, Jonathan Lovatt-Young, to the newly created role of head of service and experience design.
Lovatt-Young will work across Tribal Worldwide London’s portfolio of clients and guide the UX and service design team. He will report to managing director, Tom Roberts, and will also play an important role in new business.
Roberts said: “We have created this new role to reflect the evolving nature of experience design strategy and UX across both digital and physical touchpoints. Jonathan brings a wealth of experience and a real passion to create brilliant customer experiences for brands.”
Prior to Accenture Digital, Lovatt-Young was joint UK head of UX at LBi where he worked on a number of leading brands including Asda and the BT portfolio.