Virgin Atlantic Wearable Tech

Virgin Atlantic trailing Google Glass and Sony's SmartWatch 2 to provide personalised details about upper class passengers

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By Ishbel Macleod, PR and social media consultant

February 11, 2014 | 1 min read

Virgin Atlantic has kicked off a six week trial which will see customer service staff fed personalised information about upper class passengers through Google Glass and Sony's SmartWatch 2.

The airline has said that the trial will allow customers to be greeted by name, while being able to update passengers on their latest flight information, weather and local events at their destination and translate any foreign language information.

This moves on from the employees using a computer terminal to provide this information, and it has been suggested that in the future the technology could be able to tell Virgin Atlantic staff passengers' dietary and refreshment preferences.

The trial is set to run for six weeks, after which the company will decide if the use of wearables is worth it.

If it is ruled successful, the use of Google Glass and SmartWatch may be continued, although it is unknown if it will be rolled out to lower class travel.

Virgin Atlantic Wearable Tech

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