Facebook apologises for requesting users login with 'Government ID'


By Gillian West, Social media manager

October 29, 2013 | 1 min read

Facebook has issued an apology for locking a number of its users out of the social networking site and asking them to provide a 'Government ID' to log back in.

A Facebook spokesperson explained to The Drum: “Yesterday, we showed an account verification message to a very small portion of our users unnecessarily. We

promptly removed the messages when we discovered the error. We're sorry for any inconvenience we may have caused.”

The Drum has learned that there was no security issue prompting the message and that is was a mistake on Facebook’s part.

Earlier today The Drum reported that Facebook users who were greeted with the error message when trying to log-in to their accounts had vented their frustrations via Twitter.


More from Facebook

View all


Industry insights

View all
Add your own content +