Socialbakers reveals top 10 fastest responding brands
Socialbakers has released the top 10 fastest responding brands on Twitter for the second quarter of 2013.
Indonesian bank Halo BCA had the fastest response time at three minutes, followed by National Rail at six minutes and Movistar Panamá at nine minutes – the only three to keep average response times below 10 minutes.
American Airlines, JetBlue Airways and Personal Paraguay also made the top 10.
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At Emplifi (formerly known as Socialbakers), we believe all companies should be able to show genuine empathy toward their customers and gain the insights needed to meet fast-changing expectations. Our mission is to close the customer experience gap by bringing together social media, marketing, and care teams to optimitze digital interactions.Find out more