Ofcom to simplify system of switching phone and broadband provider for consumers

Plans: Ofcom wants to change the current system

Ofcom has announced plans to simplify the process of switching phone and broadband providers in the UK.

The system would mean the switching process could be dealt with entirely by the provider the customer wants to switch to, taking away any need for the customer to contact their present supplier.

The regulator said the current system requiring customers to cancel existing contracts gave too much control to the existing supplier.

An Ofcom spokesman was quoted by the BBC as saying: “It has an incentive to delay or disrupt the transfer.

“This can also result in unwanted pressure on customers not to change provider. The move towards one clear and simple system led by the gaining provider will result in a switching process that works in consumers’ best interests.

“We will now be working on further measures to improve consumers’ experience of switching.”

The new system should be in place by early 2015.

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