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Government warning for AAPT over privacy breach


By Steven Raeburn, N/A

April 25, 2013 | 2 min read

The Government has announced that the Australian Communications and Media Authority has formally warned AAPT Limited for failure to protect the privacy of its customers’ personal information.

Chris Chapman of the ACMA

The investigation was prompted after an incident last year involving the theft of customer information.

The ACMA ruled that AAPT “did not protect the personal information of some of its small business customers whose billing and related personal information it had collected. The personal information was stored in a server offsite managed by a third party, and was the subject of a hacking incident.”

Chris Chapman, chairman of the ACMA said: “Consumers need to have confidence that the personal information they give their provider is treated appropriately, and is only accessed by those authorised.

“They also want to know that their details are stored securely with appropriate access restrictions.“

In a statement, the Government said that ince the incident, AAPT has taken steps to improve its processes and staff awareness of the provider’s policies about information management and privacy to comply with the privacy requirements in the TCP Code.

“Given the prompt action taken by AAPT to remedy the breach, the ACMA considers a formal warning is appropriate in the circumstances,” the statement added.


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