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Subway finds size does matter following complaints ‘footlong’ sandwiches fall short

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By John Glenday, Reporter

January 28, 2013 | 1 min read

Sandwich chain Subway has been forced to concede that its ‘footlong’ baguettes often don’t measure up to their advertised length following a viral social media storm seeded by Australian Subway customer Matt Corby who complained that his footlong stretched to just 11 inches.

Subway Australia initially tried to dodge the issue by stating that ‘footlong’ was ‘not a statement of length’ but, following a number of subsequent lawsuits filed by US based patrons, has subsequently firmed up its stance.

In a statement given to the Chicago Tribune Subway, reported by the Huffington Post, said: “We have redoubled our efforts to ensure consistency and correct length in every sandwich we serve. Our commitment remains steadfast to ensure that every Subway Footlong sandwich is 12 inches at each location worldwide."

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