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Sandals Resorts offers Katie Price refund…if she doesn’t book with the company again


By Ishbel Macleod, PR and social media consultant

January 25, 2013 | 3 min read

After Katie Price complained in The Sun newspaper that her Sandals Resort wedding was more like a ‘smelly old flip-flop’ there was two things the resort could do: offer a full refund, of tell her where to go (.i.e. not Sandals). The holiday company decided to do both.

The glamour model complained that a member of staff asked if she was a porn star, that that the wedding tent was made of plastic.

Discussing the wedding to her third husband, Price said in The Sun: “Nothing will ruin the happiness I've found with Kieran but I was so stressed out by the whole experience I came home with a cold sore on my lip.”

A statement from Sandals in response said: “Sandals Resorts are surprised by the allegations made by Ms Price. Without an international profile, the resort team were oblivious of Ms Price’s fame and welcomed her with the award-winning service given to all its guests.

“Once at the resort Ms Price did identify herself to her dedicated Wedding Manager and explained her profile in the UK.

“The team were thoroughly understanding and accommodating of Ms Price’s request for privacy, offering use of the resort’s private offshore island, Sandals Cay, for her wedding ceremony and the duration of her stay.

“However, Ms Price declined this offer, and against the Sandals team’s advice opted instead to hold the ceremony on the public beach where she was photographed by paparazzi.

“As with all Butler Suite guests, Ms Price was assigned a dedicated butler who are all trained by the “Guild of Professional English Butlers”.

“Part of this service includes serving gourmet meals from a choice of ten on property restaurants in suite at no additional cost. The resort also offers private candle lit dining in a variety of discreet locations for all its guests.

“Her dedicated butler, who is used to dealing with VIP’s denies making any derogatory remarks.

“Sandals Resorts is disappointed that Ms Price was not happy with her stay and as a gesture of goodwill are willing to offer her a refund on condition that she does not chose our resorts for any future weddings or stays.

“Sandals has been welcoming guests through its doors for over three decades and prides itself on excellent service, award winning product and has one of the highest returning guest rates in the industry.

“Sandals has been awarded some of the industry’s top accolades and awards including the ‘World’s Leading All-Inclusive’ at the World Travel Awards and ‘Top All Inclusive Brand for Honeymooners’ by Brides Magazines.”


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