O2 apologises after connection outage leaves millions without service
Following yesterday’s connection issues which left 2.3 million O2 customers unable to make or receive calls, texts or access to data, the company has issued a statement apologising.
On Friday O2 confirmed that one of the connection nodes, which help connect and manage traffic, had failed. It later said the cause of the fault was identified and fixed.
However, due to high phone use during the “rush hour” early evening period customers were advised they may experience intermittent performance with many still unable to use the service until 22.00.
The company assured customers in a statement this morning that it was the not the same fault that led to widespread connection issues in July, which led to some customers experiencing a 24-hour service outage.
Customers were quick to take to O2’s Twitter and Facebook pages regarding the problem, with many suggesting the company offer compensation similar to the £10 voucher given in July. O2 simply responded by saying: ''Our first priority is to get customers back up and in service. We'll now need to conduct a full investigation into the cause of the problem.''