Obudsman Services records 11% increase in communications company complaints
Ombudsman services has resolved over 18,000 complaints in the last year it has claimed, including 618 about communications companies, an 11% increase on the previous year.
The organisation, which oversees energy, communications, property and copyright complaints, has reported that as well as 618 complaints for communications companies, it received 58 about energy companies and 7,835 about property firms.
This meant an increase of 18% in complaints against property companies and 21 per cent rise against energy companies.
The single largest complaint against communications firms was customer service.
Chief Ombudsman, Lewis Shand Smith, commented: “Despite the increase we give every complaint careful attention and we have met all our key performance indicators, with most complaints being resolved within six weeks. We care about leveling the playing field between the big company and the small customer. It’s about the principles of justice and fairness. The expectation of the availability of effective independent redress is now a part of everyday life. This is shown in the increasing volume of complaints that we are seeing. Consumer protection and redress are also high on the agendas of the UK Government and the European Union. Ombudsman Services has a key role to play in supporting the existing and developing needs for redress.”
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