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Ticketmaster apologises after UK email database is hacked

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By John Glenday, Reporter

February 23, 2012 | 1 min read

Ticketmaster has been forced to issue an apology to an unidentified number of customers after its direct email marketing system was compromised by an unauthorised third party.

The incident took place yesterday and saw a number of unsolicited messages sent out from the official Ticketmaster account – ostensibly from Adobe, instructing recipients to follow a link in order to update their Adobe Acrobat PDF application.

In fact the email had nothing to do with either and will infect any computer from which it is opened with an unidentified virus.

News of the breach spread quickly on Twitter with Ed_Parsons, a Google engineer, tweeting: “Time to close my @ticketmaster account, as UK email database is hacked.

In a statement Ticketmaster said: “We are taking immediate action to close the exposure. If you are a Ticketmaster customer, you can rest assured that none of our customers ‘ credit card information was accessed during this incident.

“We sincerely regret any inconvenience this has caused and will continue to investigate this unauthorised access.”

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