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Severn Trent Water creates mobile web app for customers to report leaks

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By The Drum Team, Editorial

January 24, 2012 | 1 min read

Severn Trent Water has launched a new mobile app that allows customers to report bursts and leaks.

The FTSE 100 company has opted to steer clear of downloadable apps and has instead worked with bpi to create a mobile web app that can be displayed on most modern devices.

Rachel Groves, media and customer engagement manager at Severn Trent Water, said: "The new app gives members of the community a quick and easy way to report leaks and bursts and helps our teams to accurately locate and fix problems."

James Edwards, CEO and founder of bpi, added: "Our philosophy has always been to create a great user experience first and find a solution that supports this. The strategy piece we carried out last year with STW clearly identified the need to provide content via channels more suited to the needs of the customer.

"This simple app does this really well; customers can report leaks and bursts through multiple channels when it suits them and STW can provide an excellent service whilst at the same time reducing water wastage by improving their operational effectiveness."

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