Law Society publishes social media best practice guidelines
The Law Society for England and Wales has set out best practice guidelines for the use of social media platforms in the legal profession.
The English Law Society policy states that while the benefits of engaging via social media cannot be quantified, “ it may be an expectation of some clients, in the future, to be able to communicate in this way.”
It added: “Some clients may use social media channels, rather than email, as their main method of communication. The increased use of social media by clients could result in a corresponding expectation that these channels of communication should be available in relation to legal services.”
The policy notes the benefits of social media, including being able to get instant feedback from those who have used legal services and allowing greater access to legal information, while including guidelines on maintaining the solicitor-client relationship.