Blackberry could face 'disastrous' compensation claims as it restores services


By The Drum, Editorial

October 14, 2011 | 1 min read

With the Blackberry fault now recovering following a three-day international service loss, parent company Research in Motion could face a ‘disastrous’ compensation bill running to millions.

The Daily Mail reports that half its 70 million customers found disruption to their emails, web browsing or instant messaging after the company’s server crashed on Monday, and that the payout could spell disaster for the smart phone producer.

Both hacking or sabotage have been ruled out at the data centre in Slough, with the ‘core switch’ in a computer system thought to be the source of the fault.

The company has said that service should now be fully restored, although it will take time for the backlog in its system to be cleared, and while it does not plan to offer compensation, they have not yet ruled it out, as the company’s share price apparently fell by 80% during the crisis.


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