Frame appointed by HIE to research and develop new sites
Frame has been contracted by Highlands and Islands Enterprise to conduct a research and scoping exercise, in order to develop a website and intranet for the organisation.


HIE is a complex organisation with a very broad remit derived from the objectives set out in the Scottish Government’s Economic Strategy.
As the only UK agency to combine economic and community development, it aims to deliver overall competitiveness for the region via initiatives to support high growth businesses, strengthen communities and develop key economic sectors across a geographically wide and diverse area covering more than half of Scotland.
 

Digital is increasingly seen as a crucial component in the delivery of information and services to a range of customers and stakeholders including businesses, communities, HIE staff, and public, private and third sector partners.
 

A large part of the work Glasgow-based Frame has been commissioned to carry out involves in-depth research with both internal and external customers and stakeholders across these groups, ranging from face to face depth interviews, focus groups and survey work. The outputs of this research will form the development of user personas for both the website and the intranet, which will, in turn, inform the planning and development of these online tools.
Frame will deliver a creative solution, along with technical specifications and working prototype, which will form the basis for the Phase 2 technical build and CMS implementation over the summer of 2010.
 

Lynn Cameron, web manager at HIE said: "HIE has changed tremendously in the last eighteen months or so and we recognised there was a need to realign both our external website and intranet to match our new objectives.
"We undertook an open competitive tender which attracted around 15 submissions, many of which were of very high quality.
"Frame impressed us with the breadth of their expertise, the depth of their experience and, perhaps above all, their commitment to understanding our aspirations as a client to identify and meet the needs of our customers."