Portman Group records most complaints in a decade

The Portman Group has announced that last year it received the highest number of complaints made under its Code in the last 10 years.

Figures published in the Portman Group’s Annual Code Report reveal that a total of 21 complaints were made during 2008 and that eight of those complaints were upheld by the Independent Complaints Panel.

Ten of the complaints recieved followed the audit of Code compliance carried out by management consultancy PIPC.

The Portman Group also found that the number of companies requesting confidential pre-market advice has also risen with advice given on 250 occasions over the year which included several instances of unsolicited advice.

David Poley, Portman group Chief executive, said: “There was a rich variety of Code complaints over the year. Almost half resulted from the PIPC audit of drinks packaging compliance with our Code. This audit may have been unpopular with a few companies but robust, independent auditing is important. It is one of the reasons why the Government stopped short of extending the mandatory retail Code to drinks producers. We have to verify that companies are doing the right thing rather than assuming that they are.”

Join us, it's free.

Become a member to get access to:

  • Exclusive Content
  • Daily and specialised newsletters
  • Research and analysis

Join us, it’s free.

Want to read this article and others just like it? All you need to do is become a member of The Drum. Basic membership is quick, free and you will be able to receive daily news updates.