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Account Coordinator

    High Street, Elstree, Borehamwood WD6 3EP, UK

  • Undisclosed
  • Category: Account Management/CRM, Agency Account Handling   |
  • Contract: Permanent   |
  • Posted: 29 September 2022   |
  • Closing: 13 October 2022

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Are you an Account Coordinator who is aspiring to make a huge impact in a business that grew from 50 to 100 staff during the last two years, working at the cusp of digital innovation? You'll be taking on the responsibility of working in a brand new position for us here at Cyber-Duck, and we're super excited about it.

Your mission:

Cyber-Duck are hiring an Account Coordinator to work as part of talented growth team, winners of The Drum Award for Business Development Team of the Year in 2021.

The growth team are the heartbeat of the agency and combine their fun, hard-working, and enthusiastic nature, with a genuine passion and desire to help our clients find and achieve digital success.

You'll be supporting our client services team with onboarding, managing, and growing our accounts, so you'll need to have good communication and writing skills, with an eye for detail.

Alongside this, you'll be working with our business development team, conducting desk research that will support preparation for pitches or tender bids, and understanding our target sectors better. As such, the successful candidate will be inquisitive and analytical.

This is an exciting opportunity for a candidate who is looking to develop and grow in an account-based role at an agency that is delivering digital transformation for wide range of clients like Bank of England, NHS, Bosch, and Cadburys.

About Cyber-Duck:

For over 15 years, Cyber-Duck has delivered impactful change for our clients' complex websites and digital strategies. We combine innovative strategic planning with content, UX, creativity and technology to deliver meaningful results all over the world, at scale. Cyber-Duck is a specialist digital transformation agency that works with brands such as Sport England, College of Policing and Bosch.

Your manager:

You will report into the Client Services Director

Where you’ll be based:

We are hybrid. Typically, the Growth Team meet-up weekly in our Elstree office. In addition to that, we hold regular team and company meetings at either our Elstree HQ or Holborn office, or virtually. You may also be asked to attend client facing meetings off-site, when appropriate.



What you’ll do:

  • Serve as the main day-to-day contact on current projects for the Client Services Team, providing timely responses to all enquiries
  • Participate in meetings with existing clients and internal teams
  • Partner with the Client Services Team to help organise and attend planning meetings as needed
  • Partner with the New Business Team to support tender responses and pitches as needed
  • Support the development of innovative proposals to capture both account growth and new business opportunities
  • Work with the Client Services team to manage and maintain key account plans
  • Assist with Growth Team events throughout the year
  • Additional duties as required

Who you are:

  • You will have fantastic organisation skills
  • An innate sense of professionalism and pride
  • You are a team player
  • You are looking for an opportunity to develop a career within Account Management
  • You are someone who enjoys working within a dynamic, diverse, ambitious environment

What are we looking for:

  • A good understanding of our industry
  • Experience of working within an agency (either as a placement or in a previous role) would be an advantage
  • Excellent interpersonal skills to maintain good relationships with the team
  • The ability to solve problems calmly and professionally should they arise
  • Someone who’s not afraid to work collaboratively within a team
  • A problem solver

Desirable skills & experience:

  • Experience in an agency environment is preferable
  • Experience within the Digital Sector would be an advantage
  • Experience of working within a SME, challenger agency or start-up environment
  • Strong administrative skills

What are the benefits?

These are some of the benefits you can expect to enjoy:

  • 28 days annual leave as standard (including bank holidays), along with 1 extra day for every year of service and additional time off over the Christmas break
  • Pension contributions
  • Private health insurance package
  • Life insurance
  • EMI share option scheme



Sorry, this job is no longer available.

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+44 (0) 208 953 0070

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