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Performance Manager (Client Experience)

    Manchester, UK

  • Salary is in line with market rate
  • Category: Account Management/CRM, Agency Account Handling, Media Planning/Buying   |
  • Contract: Permanent   |
  • Posted: 14 September 2022   |
  • Closing: 12 October 2022
  • Reference: kellie

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Performance Manager (Client Experience)

Location: Salford, Manchester

Hybrid working and flexible working hours 

Salary is in line with market rate + discretionary bonus + benefits  


Space & Time is a progressive Growth Marketing agency, and proudly independent with capabilities spanning across digital media, technology, performance creative and training, from data strategy to omnichannel media planning and buying. Established in 2000 and with offices across the UK, including London, Surrey, Bournemouth, Edinburgh and Manchester, we partner with the top industry brands such as Facebook, Google and Microsoft and have won numerous industry awards, as we put customer experience at the heart of what we do. 

Our clients work across a variety of sectors such as property, food & drink, health, pharmaceutical, e-commerce, charity, finance, sport & leisure and tourism. Our difference within growth marketing is driven by our talent’s ongoing pursuit of value, and our commercial mindset and business empathy.  What really sets Space & Time apart, is our people and our values. Space & Time are a team of professionals who are committed, inclusive, authentic and enterprising and are especially invested in the culture of our business and work hard to foster a flexible, enjoyable and supportive working environment.

Client Experience team summary

The Client Experience team sits at the heart of the agency and acts as the main point of contact for our clients, working closely with the clients to help them deliver against their marketing objectives. The team are responsible for taking the clients briefs and establishing the right strategy and products to deliver what they need. The role largely centres around application of omnichannel media planning and buying, and other capabilities that the agency offers, including data strategy, technology, performance creative and training. 

Overall, our team are responsible for maintaining that relationship and ensuring that Space & Time continue to provide best in class service 

The role

The Client Experience team are looking for a confident Performance Manager with strong Account Management skills to manage the day to day running of their clients’ accounts. You will be the main point of contact for the client and will be responsible for managing the daily activity and strategic development of our pillar clients, from taking the brief, developing the media strategy, and working with the internal specialist teams to provide the right solutions to meet your client’s objectives. You’ll also have the ability to come in and lead, have autonomy and independence and act with authority whilst also getting support from senior managers. You’ll lead meetings, acting as the company representative and make decisions. You’ll have a can-do attitude and enjoy offering solutions and getting involved. 

Key duties

• Takes responsibility for the client services team and agency output, and can identify, recommend and implement improvements to processes and / or ways of working to enhance client relationships

• Confidently manages client budgets and creates deals

• Mentoring junior client services team members 

• Managing “always on” activities, setting up new campaigns, and optimizations 

• Liaising with our specialist teams, tracking and reporting as well as providing insight on market analysis and both media and creative performance 

• Attending regular client-facing meetings and presenting

• Captures and relays information/ actions clearly and promptly. Maintains strong relationships with clients, colleagues and suppliers

• Supporting new business growth and contributes to the agency's growth and success

• Supporting Senior team members to develop strategies for clients

• Proactively looks for new solutions and ideas for clients 

• Comprehensive level of media knowledge 

• Demonstrates an understanding of industry trends and tactics for media planning and buying

Key Skills

• Good knowledge of Excel and PowerPoint

• Google Analytics 

• Experian – location analyst 

• Mediatel

• Knowledge of Google Adwords and Facebook Business Manager 

• TGI & touchpoints (desirable) 

• Addynamix (desirable)


Space & Time is on a transformational growth trajectory, and we would love to take you with us!

To apply: Please submit a CV and covering letter outlining your interest in the role, as well as your salary expectations and notice period. Candidates will be considered as they apply.


At Space & Time we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.

Space & Time is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. 

If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on 

0203 757 9500 ext 529 or by email



Employees benefit from: 

• Hybrid working 

• Flexible working

• Company pension scheme

• Interest free season ticket loans

• Discretionary bonus scheme

• Cycle2Work scheme

• Generous holiday allowance

• Extra days given off at Christmas

• Birthday early finish

• Quarterly funded socials

• Office drinks fridge

• Free fresh fruit 

• Award winning Inhouse Space Academy training and development 

• Difference Days/Volunteering days


'I had the most amazing experience working at Space & Time. The culture is great, I felt so supported both with work and mentally and I also felt valued.’

Sade Bleu-Bashorun, Media Executive


Sorry, this job is no longer available.

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Space and Time

Kellie Millar

0203 757 9500

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