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Consultant [Digital Expertise]

    London, UK

  • We determine our fixed salary bands through annual
  • Category: Digital   |
  • Contract: Permanent   |
  • Posted: 23 June 2022   |


Milltown Partners is a global advisory firm working with influential organisations and individuals on the communications and public policy challenges that define their reputations. We believe impactful communications starts by understanding the audiences who matter most to our clients, so that we can influence them with compelling storytelling using the smartest mix of owned, earned and paid media. We have seen exciting opportunities in this space for our current clients, and believe we can expand our offer to future clients if we further develop our specialism in this space.

The role
Consultants are the central force of our business. They drive work across the whole team in a way that makes the most of everyones skills and experience, supporting and coaching less experienced colleagues, as well as deputising for Directors and Partners when required.

For this particular role, we are looking for someone with the ambition to provide digital expertise support to clients and teams across the business, and who wants to contribute to our overall digital offer. We expect our digital specialists to work in a fully integrated way with the rest of the team - being an expert on digital channels while understanding how a mix of earned, owned and paid channels work together in the round. The role requires intellectual curiosity, creativity, entrepreneurialism and resourcefulness.

What the role involves
Developing integrated communications strategies
Drawing on a deep knowledge of audiences and channels to identify how best to position clients and achieve their communications goals.
Knowing what success looks like when it comes to using paid and owned channels to reach and influence niche audiences (eg: investors, business journalists, C-Suite executives, etc)
Understanding how owned and paid channels work alongside earned media in support of the clients overall goals
Developing engaging and high quality content ideas for a mix of channels - from audience and channel analysis, to copywriting for assets.
Supporting the creation of complex, integrated communications plans by providing digital expertise
Mapping audience networks and understanding the sphere of influence and how to activate and engage audiences
Having enthusiasm and flexibility for learning and pioneering new methodologies and techniques

Project management across a small number of clients, and support to the wider team
Setting clear goals and priorities on projects, and holding everyone, including themselves, to account for meeting them.
Collaborating with colleagues to develop and deliver digitally-led projects.
Giving our clients the right advice, even if it isnt what they want to hear, and finding a solution that works for them
Overseeing the work of more junior team members, helping them increase their digital literacy and knowledge of paid and owned channels.

Contributing to the future of the business beyond the boundaries of client work
Liaising with clients and advising client teams on how to creatively expand and evolve the scope of work to incorporate digital communications
Joining new business conversations to provide digital expertise and inspiration to future clients
Sharing your insights and experience across client teams in a way that allows them to replicate your success
Giving (and receiving!) thoughtful, constructive feedback at all levels in the firm.
Supporting the wellbeing of everyone on the team and contributing to an inclusive work environment.

What were looking for
Excellent verbal and written communication skills;
Proven experience developing digital communications strategies that use the most impactful mix of owned, earned and paid media;
The ability to develop relationships with clients and offer them strategic counsel and insight;
A strategic approach to reputation advisory work and communications, rooted in research, data and insight
Intellectual curiosity to explore new subjects and desire to share that knowledge with the team;
Experience of project management, including planning and delivering work against agreed goals, timetable and budget;
Experience managing a team and delegating both upwards and downwards in a way that makes the most of everyones skills and experience;
A highly motivated team member who values collaboration and is interested in coaching and building capability across the team;
Commitment to contributing to a supportive and inclusive culture;
A desire to seek out feedback in order to learn and develop.

3+ years of professional experience in a similar role.
Fluent command of English

Our commitment to being an inclusive workplace
Our goal is for all our colleagues - present and future - to feel they belong here, regardless of their background, age, gender, race, religional, ethnicity, sexual orientation or disability. We want to empower all of our colleagues by ensuring that each one of them can see a future for someone like them at Milltown Partners. We believe that fostering a diverse and inclusive ecosystem of colleagues and partners not only encourages innovation but also bolsters strong business results.

About Us
Milltown Partners is a global advisory firm working with influential organisations and individuals on the communications and public policy challenges that define their reputations.

Our clients are leaders in their field: groundbreaking technology companies and their founders; global businesses and their CEOs; prominent individuals and renowned institutions. Technology and innovation are at the heart of our business and problem-solving approach, and we root our strategies in data insights and research on the audiences that matter, messages that work, and communications channels that deliver.

We work as one team to ensure our clients can draw on our collective experience. The advice of our teams in London, San Francisco and New York is informed by everyone from our accomplished analysts to the founding partners, including leaders who have joined us from respected advisory firms as well as senior positions at Google, Twitter, The Royal Household, Bloomberg, Uber, ASOS, the British Government, Airbnb, the Financial Times, Manchester United or the BBC.

By combining our breadth of experience, deep sector-specific knowledge and a research-driven approach, we help our clients analyse and solve their most important communications challenges.


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