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Account Manager

    London, UK

  • 35,000 - 44,000, dependent on experience
  • Category: Agency Account Handling, Digital, Media/Editorial/Content Management   |
  • Contract: Permanent   |
  • Posted: 10 January 2022   |


About the role
JOB TITLE: Account Manager
LOCATION: UK, or equivalent time zones
WORKING HOURS: 5 days per week, during Monday-Friday working hours (9am-6pm)
SALARY: 35,000 44,000, dependent on experience
DEADLINE FOR APPLICATIONS: Sunday 30th January 2022, 11:59pm GMT

Empower are always looking for the best Digital Marketing and Communications specialists to join our established team, working with amazing clients that are changing the world for good.

Due to a run of recent client and project wins in the climate change sector, along with our long-standing clients across other sectors, were looking for an Account Manager with an agency background in B2B digital and social media comms to help run several of our key client accounts.

If you have experience building client relationships and managing in-house and external teams to run effective campaigns and always-on social and digital activity, enjoy project management and problem-solving, and would be excited to help spread digital best practice across the non-profit, charity and NGO sector, this is the role for you.

About Empower
Empower run Digital, Social and Content Marketing campaigns for some of the biggest and best charity, non-profit and purpose-led brands around the world.

Current and previous clients include: UN Refugee Agency, Amnesty International, UNICEF, The Jo Cox Foundation, Science Based Targets Network, Business for Nature, The Green Party, Global Witness, We Mean Business, World Resources Institute, COP26, Climate Champions, The Guardian, RSPCA, The Wildlife Trusts, Medact, UNPRI and ShelterBox.

We run award-winning campaigns, translating our clients goals into effective strategy and implementation. We are flexible and inventive, seeing communication challenges as opportunities to develop bespoke approaches.

We are happiest when we become the trusted counsel and a friendly sounding board to our clients and their teams. We believe in close collaboration with our clients and an emphasis on working with our clients to deliver results.

Empower is an equal opportunities employer, aiming to recruit from a diverse range of backgrounds.

Our values
Our values are central to our work. We only work with clients and team members who actively demonstrate these values:

Driven: We are ambitious, professional and take initiative
People-centred: We are kind, generous and human
Ethical: We are trustworthy, transparent and fair

Why we are good to work for

- Flexible working in a friendly, supportive working environment
- Hands-on experience developing and implementing the latest digital marketing approaches
- Work with well-known brands in the social good and charity sector
- Training in all aspects of digital marketing
- Do nice work for nice clients with a nice team (nice!)
- Modern working environment (our stack includes Gmail, Google Drive, Slack, Asana)
- Remote working (you can work in your PJs if you want to, as long as the work gets done)

Empower has always been a remote-first agency, because we love the work-life balance it brings. So the whole team has always worked from home, and is set up well to do so. We have in-person co-working days (one per month), and face-to-face client meetings as needed, for those in the team who can, and want to attend. Our team can also work from a co-working space with some colleagues in London more regularly if wanted.

What we are looking for

We are looking for an experienced Digital Account Manager to manage the relationship between Empower and 3-4 of our clients, from client brief through to the final campaign execution and evaluation.

You will be responsible for a variety of social and digital campaigns as well as establishing and managing a team to deliver an effective social and digital presence for our clients.

You will be responsible for working with key agency resources including strategy, creative, ads, analysis, copywriting and video production.

With a background in digital comms, social media and / or content marketing, were looking for an experienced agency Account Manager who has proven experience in the following areas:

- Client Servicing: excellent account management and client handling skills
- Project Management: team player, excellent time management, organisation and adaptability skills
- Social Media: an understanding of best practice content creation, community management, scheduling, analysis and reporting
- Communications and Campaigning: experience working as part of integrated communications and campaigns designed to drive change and awareness

While you don't need to know all of these areas, the more you do know about each of them even at a basic level the better.

If you are missing any knowledge, well work closely with you to train you up in the relevant areas. Plus there will be plenty of client work to get you up to speed quickly.

What you will be doing

Reporting to the Directors of Empower, your responsibilities will include:

Account Management:
- Day-to day-client servicing
- Coordinating daily and weekly tasks to ensure timelines are met
- Maximising digital opportunities to meet client objectives
- Regular reporting and channel performance analysis
- Budget management and invoice approval
- Consultancy and client coaching, building a thorough understanding of the client's business and individual needs to meet their goals, and consulting on how digital can help meet them

Digital Strategy:
- Setting digital marketing and communications strategies for key clients
- Running digital audits to assess client performance on digital channels
- Pulling together reports to track campaign progress

Social Media:
- Daily check ins and oversight of client social feeds
- Supporting in identification and escalation of opportunities, issues, trends
- Overseeing content creation, calendaring, scheduling and implementation
- Commissioning design and video
- Daily contact with clients around other reactive opportunities
- Analysing and reporting performance of clients social media accounts
- Supporting clients wider communications moments press, events, launches etc

- Sharing best practice learnings with the Empower team
- Helping to organically grow the agency, with the opportunity to get involved in business development and Empower's own marketing

Who you are
You are analytical whilst creative with a love for digital marketing and communications, and the ever changing world of digital. Quick to build relationships at all levels, you thrive working in a fast-paced and dynamic team.

Ready to learn and actively seek more work, you are dedicated to continually learning and improving your skills, to deliver the highest-quality service to Empower clients.

You love to be active and would be a natural ambassador for the Empower team.

Experience of remote working and a background in working in agencies is a bonus.

What skills and experience you will have

- At least 4 years experience, in a digital marketing or communications role (desirable)
- Experience working within an agency environment
- Experience in the working in one or more of the following sectors: not-for-profit, policy, campaigning, climate change / sustainability
- Excellent written and verbal English
- Extremely well-organised and practical
- Amazing at email communication and inbox management
- Comfortable working closely with clients using tools like Slack and WhatsApp
- Excellent copywriting skills, especially writing for digital experiences
- Experience running social media campaigns and community management for clients
- Knowledge of the latest software developments and trends in digital and their impact on the work we do
- Comfortable working independently on tasks
- No degree needed were more interested in your ideas and experience

Our benefits package includes:

- Flexible working: Remote and flexible workers since 2013, and are open to all requests
- Pension: 10% pension (Contributions are 5% Empower, 4% you, 1% the government)
- Holiday: 33 days (25 paid days leave, plus UK bank holidays)
- Coworking: Two days a week coworking with the London team, or contribution to coworking space near your home.
- Career development and training: Full career development planning, focused on career goals, and role progression.
- Formal annual appraisal and 360 feedback, quarterly review of goals, monthly check-ins with line manager.
- Training: Quarterly training / mindset days - sessions for the full team on topics like public speaking on zoom, client handling, creative copywriting, mindfulness, unconscious bias and diversity etc. Plus 250 annual personal training budget.
- Equipment: Up to 1,000 on equipment needed to work at home. Workplace health and safety assessment and additional support/equipment provided where needed.
- Wellness subscription of your choice, eg: Headspace, Oddbox etc
- Family support: Progressive package inclusive of mental health, miscarriage, conception, menopause, bereavement support. Maternity offerings include 12 weeks leave on 90% of normal pay.


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