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Service Design Lead

    London, UK

  • Negotiable
  • Category: Creative, Design, Digital   |
  • Contract: Permanent   |
  • Posted: 13 May 2021   |
  • Closing: 3 June 2021

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Description

At the Avanade London Digital Innovation Studio, we design value into our client’s products & services through thoughtfully-crafted, intelligently-engineered connected experience.

We are currently looking for a Service Design Lead, someone that has well rounded experience. You should be commutable to London for this role.

Role Description

  • Drive design quality, practice, and the Service Design offering.
  • Lead proposal creation, and relationship management across one to two key clients.
  • Deeply understand the market and can speak to our clients and the industry Service Design best practice.
  • Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.
  • Assess performance and provide career guidance and performance decisions for members of the studio Design team.
  • Provide directional oversight of individual project team’s work and assume overall accountability for it.
  • Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our Design team.
  • Cultivate relationships with new and existing clients.

Qualifications

  • 10+ years’ experience of Service & Interaction Design across varied users, business problems, and devices.
  • 7+ year of experience planning, designing, facilitating, and synthesizing workshops
  • 7+ years’ experience with driving and applying user-centred design processes.
  • 5+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
  • 5+ years’ experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
  • 5+ years’ requirements gathering and communication between all design teams, workstreams and clients
  • Bachelor’s degree or equivalent (minimum 12 years) work experience.
  • Skilful in tools such as Sketch, InVision, Mural.
  • Knowledge of and experience with applying user-centred design processes.
  • Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and UX Design.
  • Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.


Sorry, this job is no longer available.

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Recruiter

Avanade

Avanade

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