Taiwan’s FamilyMart on why a hybrid model is the future of retail in the post-pandemic era

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By Shawn Lim | Reporter, Asia Pacific

February 23, 2022 | 1 min read

The Drum catches up with Sega Cheng, chief executive officer and co-founder of Ikala and a spokesperson from FamilyMart, to find out how the Taiwan convenience store chain has been leveraging artificial technology to create an immersive omnichannel experience for customers in Taiwan during the pandemic

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