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Ruling the roost: how KFC refused to chicken out of a challenge

2020 was a tough year for the fast-food sector, and at KFC UK and Ireland. Dhiren Karnani led the operations team that drove KFC deeper into food delivery channels when the chicken chain reopened after the first lockdown.

Born in the Philippines, the astute marketer Dhiren Karnani came to the UK to make his name, first working on Ben and Gerry's and then, joining KFC in 2018.