Explore the best creative works

CELEBRATING THE BEST IN CUSTOMER EXPERIENCE AND INNOVATION

TECHNOLOGY / INNOVATION / CUSTOMER EXPERIENCE

Most marketers today believe their brands are meeting customer expectations. But only 10% of consumers agree. So, where's the disconnect? The Experience Advantage: Creating Human-Centred Brands aims to help you understand the changing customer journey, and how the right CX mindset can help you close the gap, stay ahead of business challenges, and thrive in 2021 and beyond.

VMLY&R and The Drum will host a half-day conference featuring four sessions focused on the future of CX. The event will be an engaging virtual experience that brings together leading marketers, prominent industry partners and agency thought leaders to discuss key issues that will impact and drive business forward in 2021 and beyond. We'll explore learnings on the experience ecosystem, empathic creativity, and more.

the_drum_white logo

Session grid

Session detail

advantage_dark

TECHNOLOGY / INNOVATION / CUSTOMER EXPERIENCE

 
By continuing to use The Drum, I accept the use of cookies as per The Drum's privacy policy