I love how the 'oh my computer must've been hacked' has now become the default fallback position for anyone having a very public social media meltdown! And honestly, you've asked the FBI to help find the person who hacked your Facebook page. Good luck with that!

This looks like a big brand attempting to copy other brands, specifically O2, who have managed to do the 'sarcastic reply' rather well and won themselves more fans out of it. Only problem is, Cineworld have someone who clearly doesn't do that sort of humour well.

The guy had a legitimate question as to why the tickets prices are so ridiculous these days and he may well have been just bumping his gums but the way they responded is ignorant and discgraceful.

I agree with John above in that if they can't reply in a way that makes their customers feel valued, they shouldn't be on Twitter.

Why is this being reported as an issue? Anyone who has been involved with any sort of Public Sector tendering knows that the emphasis has always been on price as opposed to effectiveness. Thats why its a tender, its designed to drive prices down. Why else would the government say that this will save them £3m per year, its not going to come from efficiencies of bulk buying!

The only reason this is even news now is that some of the big boys, like The Leith Agency and Newhaven, who have traditionally pretty much only had to turn up to get their place on the roster, have been omitted and they want to take their ball and go home.

The rest of the agency world gets judged on price on a regular basis, welcome to the club! The fact you're not getting to feed off the dripping roast now must really sting!

I don't agree with the Public Sector tendering system in the slightest. I know a lot of people who have to work with the system from within the public sector and even they don't like it! They want to be able to build relationships that add value and having to sometimes use larger agencies for jobs that don't require it, is costing them money so I think the 'saving money' rationale from the Scottish Government is a bit of a smokescreen.

Just a gimmick. As John said, everything about these products screams their brand so even by taking the logo off, it's no less 'noisy' Why don't they take the products out their packaging and offer them in clear plastic containers or bags, thus reducing all the brand noise and allowing the customers to fully dis-engage with branding and just enjoy the products. Because they probably won't sell as many I would imagine.

The quiet room is a great idea though, I'd love to see some in shops but I think they would become overcrowded pretty quickly!

This really is sad news as yet another Scottish agency disappears down the drain. Onc again, the people you feel most sorry for are the staff.

Agencies have to be reactive and be able to adapt to the changing economic climates and it seems the 'larger' agencies are unable to do this as effectively as some of the smaller ones. I'm not suggesting that IS what happened in this case, however, we've been in recession for about four years now and to blame that for the company going into liquidation sounds like bad management. Surely after four years of recession, even if some redundancies had to be made, they could've survived.

I've heard another account of why the company went bust from someone at Redpath but thats not for this forum.

Suffice to say Redpath were one of the good ones and its really sad to see them disappear. Al least Richard still has his massive modern Grand Design in the country to console himself with.