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When you book with any budget airline, you take the good with the bad. They cut out all the costs they can including compensation in terms of different flights, hotels, taxis or other back-ups. You accept that when you book. So it is ridiculous to start tweeting on behalf of someone else when mechanical problems or bad weather affects schedules. If you want full back up services, then pay the premium by booking a flight with full cost airline.
Easyjet is an excellent low cost airline using good aircraft and employing good staff at all levels but occasionally things will go wrong. Just remember that you did not sign up to a full cost airline.
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