Customer complains about “Vacant, Not That Bright and Middle Gimp” at Ryanair and clocks up over 44,000 shares
Not all publicity is good publicity, Ryanair has discovered, after a complaint from James Lockley racked up over 44,000 shares on Facebook, just weeks after the budget airline promised that it had changed.
The Facebook post concluded “You treated us badly, you cost us money and made us miss our wedding reception through a display of incompetence I have not seen since Greece was allowed to have money and a cheque book.”
He discussed how various staff members, who he has dubbed ‘Not That Bright’, ‘Middle Gimp’ and other flattering names, acted throughout his experience.
A Ryanair spokesperson told The Drum: “We are aware of Mr Lockley’s complaint and have contacted him directly to address these issues.”
Ryanair is not the first brand to face a backlash following someone posting a negative experience on Facebook – Waitrose previously dealt with a similar situation.