Tesco Mobile: How Salescycle improved the customer journey for Tesco Mobile - SaleCycle
Tesco Mobile: How Salescycle improved the customer journey for Tesco Mobile
With cart abandonment statistics showing 75% of shoppers leaving without completing the purchase, Tesco approached SaleCycle to reduce cart abandonment and improve their customer journey.
With mobile phones being a particularly high consideration purchase, it was important Tesco addressed this issue to bring shoppers back and engage with their brand. By personalizing their communication in email and onsite Tesco were able to assist shoppers in picking up exactly where they left off.
Within their strategy to overcome their high cart abandonment rate, Tesco not only used fully segmented abandonment emails but interestingly used abandonment surveys.
Want to know more? Click through to the Tesco Mobile story...