Twitter isn't dying but SMS might be – what Ofcom's latest study says about Brits' behaviour

Rob Blackie is founder of Rob Blackie Digital Strategy – a consultancy focusing the business value of digital, and how to structure for success. Rob and his teams teams have worked on everything from B2B software to soap, locally and globally from small businesses to the biggest companies in the world. You can find him on Twitter @robblackie_oo.

Ofcom’s Communications Market Report, out today, is a treasure trove of data on how the UK behaves. Here are some of the key findings.

Facebook-Google dominance

Among Android users, nine of the top 10 apps are from Google or Facebook. On any measure – from users, to time spent – Facebook and Google are far ahead of competitors.

While Facebook has the social networking giants (Facebook, WhatsApp, Instagram and Messenger), Google has a wider variety of services, from YouTube and Search to Maps, Gmail, Drive and Chrome. Even Blogger, often forgotten, has almost as many users (9.6m) as Snapchat (10.3m).

Unique audience of Google sites by property (millions)

Source: Comscore/CMR 2017; Rob Blackie Digital Strategy

This dominance can be seen everywhere.

Facebook has three of the five biggest apps

Now that WhatsApp has overtaken Twitter, Facebook has three of the top five apps.

Audience reach of top social networks (UK adults)

Source: YouGov/ CMR 2017; Rob Blackie Digital Strategy

These apps notch up astonishing levels of use. 94% of Facebook users have used it in the last week, and on average users check it 12 times a day. WhatsApp is checked 10 times a day.

YouTube increasingly looks like TV

YouTube had 42 million users in 2017 – far ahead of any other video sharing site. Increasingly YouTube is taking time from traditional TV viewing, with younger views spending over an hour a day watching it in March 2017.

SMS is suffering from instant messaging

Instant messaging is killing SMS, which is down 35% since 2011.

While there’s no sign of email falling significantly this year, it’s no longer as dominant as it was.

And no challenger is coming close

Snapchat’s often been talked of as a Facebook killer. But it’s nowhere near yet.

Snapchat has gained over 3 million new users this year but is still mainly restricted to younger users. Even in its home territory of messaging, Snapchat is a distant third, with 10 million users to Facebook Messenger’s 22 million and WhatsApp’s 18.2 million.

Twitter isn’t dead

Twitter has gained almost a million users in the last year. While the company struggles, it continues to be a significant second-rank player, alongside properties such as Pinterest, Snapchat and LinkedIn.

Talking of which, Linkedin appears to be in some trouble, losing 4 million users this year. Given recent improvements in the app, this is one of the biggest surprises in the report.

The ‘also ran’ social networks (Unique audience, millions)

Source: CMR 2017; Rob Blackie Digital Strategy

Two trends underlie this year’s report...

Driving this year’s figures is the continued growth in older internet users and the increasing dominance of smartphones.

1. Older users continue to grow fast

Most older people are now online and this figure continues to grow. 53% of over 75s are now online, as well as 78% of 65-74s.

This group, as they get more experienced, are using a wider variety of services, for more time, every day.

For instance 69% of over 54s are now using social networking, and almost half of them – 46% – are using Facebook.

54% of over 54 year olds are using WhatsApp, doubtless because of its similarity to familiar SMS services. As Facebook starts to monetise the app, there’s a huge opportunity to reach this age group via WhatsApp.

Older internet users are also increasingly users of YouTube – though currently still watch only six hours per month. If they start to get the YouTube habits of younger viewers, then the TV watching landscape will transform.

2. Smartphones are now owned by 76% of people

Ownership is up 5% on the year, so smartphones are now clearly the most common way to access the internet – well ahead of laptops and tablets. Meanwhile desktops continue their slow decline, with only 11% of people considering desktops to be their most important device for internet access.

And finally the dog that didn’t bark

The internet giants have been trying to crack mobile payment for years. While mobile payment is commonplace in China, it’s still not mainstream in the UK. Apple Pay, Android Pay and Facebook have all tried. This year it seems they’ve failed again. Only 5% of people have tried mobile payment, up 1% on the year. As to why, it seems likely that using your contactless card is simply easier, with cards now used for 30% of payments.

Ofcom’s Communications report is full of unbiased research and surprising statistics. Download it and see for yourself here.

RB

Rob Blackie

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