Debenhams has become the latest retailer to fall prey to hackers after it suffered the loss of account data for as many as 26,000 customers of its Flowers website.
An attack conducted between 24 February and 11 April against third party e-commerce platform Ecomnova saw personal data including payment details, names and addresses all exposed to hackers.
News of the cyber breach prompted Debenhams to contact all affected customers by email and letter to advise them of what to do next although this does not include shoppers who have used the primary Debenhams.com website, which was unaffected.
In a statement Debenhams said: “Our communication to affected customers includes detailing steps that we have taken and steps that those customers should take.
“We are working with Ecomnova and all relevant authorities to investigate this attack and apologise to all customers affected.”
The Debenhams Flowers website was suspended with immediate effect when the scale of the breach became apparent and will remain offline pending a full investigation.
There are fears that publicised episodes of cyber crime may represent the mere tip of a larger iceberg with the City of London police warning that crimes are being significantly underreported.