Nimbletank and Fortius Clinic streamline patient experience with launch of new app

Fortius launches new patient app to streamline experience

Fortius Clinic, the UK's leading private orthopaedic and sports injury group, has today announced the launch of a new patient app. This app aims to streamline the patient experience, allowing patients to take control of their own appointments, reminders, payments and more.

The iOS app is designed to make every step of a patient’s journey as quick, efficient and simple as possible. Each Fortius patient will now be able to book new consultations, follow-ups, imaging appointments, and upload and view documents, as well as pay outstanding balances and check payment history. It has created a patient experience that is cutting edge, breaking the mould of the industry.

Although the majority of patient interactions with healthcare organisations are predicted to be mobile by 2018, the limited availability of mobile apps that can easily and securely integrate with legacy clinical information systems remains a major barrier.

Johnny McAvoy, head of digital at Fortius Clinic, said: “Re-imagining the patient experience in a world awash with data is a must. We have a responsibility to use the data we collect for the benefit of our patients - to make their lives better, not ours. This new app is a major step forward in our progress towards the provision of digital healthcare – it will improve the Fortius experience and deliver consistency in every touchpoint our patients have with our business.

“Delivering change requires talent – people who can stay focused on the goal but most importantly can work together around a shared objective. We chose Nimbletank as our development partner because they were in tune with what we were trying to do. Throughout the project they worked collaboratively with our internal team, playing to the respective strengths in the partnership to create a solution that is simple, innovative, and effective.”

Nimbletank's chief executive officer and founder, Chris Minas, said: “Nimbletank are proud to be innovating in mobile health with a great patient centric brand such as Fortius Clinic. In doing so, we are transforming customer experience and creating powerful products fueled by data. We can’t wait to continue this journey together into the future. We are passionate about the power of mobile to let people live healthier longer lives.”

The Fortius Patient App is available to download from the app store, for more information, click here.

Nimbletank is a mobile agency based in London. Nimbletank recently created OneTrace, an innovative sports app for golfers and work for clients such as Vox Cinemas, Kobalt and Santander.

Naomi Taylor

Naomi Taylor is editorial account manager at The Drum Network, covering members' news, insights and publications.

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