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Best Buy to pay $3.8m to settle charges over recalled items

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By Haley Velasco, Freelance journalist

October 4, 2016 | 4 min read

The US Consumer Product Safety Commission is claiming that Best Buy sold recalled products in about 600 instances.

Best Buy to pay $3.8 million to settle charges over recalled items

Best Buy to pay $3.8m to settle charges over recalled items

Best Buy has agreed to pay a $3.8m civil penalty for “knowingly [selling] and [distributing] 16 different recalled products from 2010 through 2015,” according to the CPSC.

“CPSC staff charged that Best Buy failed to implement adequate procedures to accurately identify, quarantine, and prevent the sales of the recalled products across all of its supply channels,” CPSC said in a statement. “Staff also charged that Best Buy, in some cases, failed to permanently block product codes due to inaccurate information that signaled that the recalled product was not in inventory. At other times, the blocked codes were reactivated prematurely, and in a few cases, overridden.”

Best Buy allegedly sold the recalled products even after the company told the Commission that they had put measures in place to “reduce the risk of sales of recalled products,” according to the statement.

“We regret that any products within the scope of a recall were not removed entirely from our shelves and online channels. While the number of items accidentally sold was small, even one was too many. We have taken steps, in cooperation with the CPSC, to help prevent these issues from recurring,” said a Best Buy spokesman in a statement.

Here are all of the recalled products from September 2010 through October 2015 that Best Buy sold:

  • Toshiba Satellite Notebook Computers, recalled on September 2, 2010
  • iSi North America Twist ‘n Sparkle Beverage Carbonation Systems, recalled on July 5, 2012
  • LG Electronics Gas Dryers, recalled on August 21, 2012
  • GE Dishwashers, recalled on August 9, 2012
  • Canon EOS Rebel T4i Digital Cameras, recalled on August 14, 2012
  • GE Profile Front Load Washers, recalled on October 3, 2012;
  • Sauder Woodworking Gruga Office Chairs, recalled on November 7, 2012
  • LG Electronics Electric Ranges, recalled on November 8, 2012
  • LG Electronics Top-Loading Washing Machines, recalled on December 18, 2012
  • Samsonite Dual-Wattage Travel Converters, recalled on February 12, 2013
  • Definitive Technology SuperCube 2000 Subwoofers, recalled on March 28, 2013
  • Gree Dehumidifiers, recalled on September 12, 2013
  • Frigidaire Professional Blenders, recalled on September 19, 2013
  • Schneider Electric APC Surge Arrest Surge Protectors, recalled on October 3, 2013
  • Coby 32-inch Flat Screen Televisions, recalled on December 12, 2013
  • Whirlpool Jenn-Air Wall Ovens, recalled on July 29, 2015
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