Waitrose has tapped the expertise of retail software supplier PCMS to bolster its mobile and tablet operations.
Choosing to renew its contract with PCMS for an additional 10 years, Waitrose will task the group with rolling out its Vision OnDemand solution which offers mobile and tablet based point of sale.
The system will bring together the retailer’s tablet and mobile bringing under the one umbrella its price, promotions and basket calculations.
Charles Webb, head of IT at Waitrose, said: “We’re delighted to be implementing the PCMS’ OnDemand platform. This will allow us the operational agility to deploy new applications when and where we want in the future.
“With different store concepts, such as Grazing and Juice Bars, we want the flexibility to operate mobile payment devices and to launch new ideas quickly, while maintaining a reliable customer-centric shopping experience. PCMS will be instrumental in helping us to deliver this.”
Martyn Osborne, chief product officer at PCMS, added: “Having provided the front line PoS solution in Waitrose stores since 2003, we’re really excited to be working with them to roll out the Vision OnDemand platform. This new technology will allow Waitrose to further engage with their customers and provides a solution that will permit new concepts to be launched quickly in the future.”
Over the festive period the supermarket reported a 1.4 per cent fall in like-for-like sales although it was 1.2 per cent across the whole of 2016.