TalkTalk warns customers to be aware of scammers following data hack

TalkTalk has emailed its customers to warn that hackers have managed to steal account numbers and names from the company's database.

The email states that scammers are using the stolen data to trick customers in to handing over bank details.

The theft was uncovered following a sudden rise in complaints about scam calls between October and December 2014.

"We have concluded a thorough investigation working with an external security company, and we have become aware that some limited non-sensitive information may have been illegally accessed in violation of our security procedure," confirmed a TalkTalk spokesperson.

"We are aware of a small, but nonetheless significant, number of customers who have been directly targeted by these criminals and we have been supporting them directly."

Information stolen included names, addresses, phone numbers and account numbers, the telecoms operator added it was "confident" no sensitive or payment data was taken.

TalkTalk was targeted through a third-party which also had access to its network, legal action has is now being taken.

A dedicated phone line has been set up for customers affected.

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Gillian West

Gillian West is The Drum’s social media manager and works to ensure The Drum’s content reaches followers across platforms including Twitter, LinkedIn, Facebook and Instagram in an engaging, relevant and timely manner. Based in Glasgow, she has been actively involved in building The Drum’s Creative Works brand for over three years now and has interviewed major creative figures including Rankin, Peter Souter, Rosie Arnold, Bob Greenberg and Vicki Maguire. During her time at The Drum she has attended events such as Cannes Lions, the Edinburgh International TV Festival, Art Director’s Club Europe, D&AD and more.

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