Sony compensates gamers affected by Christmas hack with discounts and membership extensions

Sony has turned to gifts and discounts in an attempt to win around disgruntled gamers affected by a hack which saw the PlayStation Network go down over Christmas.

Both Microsoft’s Xbox and Sony’s PlayStation networks were taken down on Christmas day by a group calling themselves Lizard Squad.

The problems at Sony – which predominantly meant that downloaded games could not be played and prevented gamers from competing against others online – continued on Boxing Day before being resolved on 27 December.

To compensate users, Eric Lempel, vice president at Sony Network Entertainment, said in a blog post that gamers with a membership or free trial which began on 25 December will automatically have it extended for five days at some point in the coming month.

In addition, there is also a 10 per cent discount on offer across the PlayStation Store to all users, whether or not they were affected by the attack.

Jennifer Faull

Jen Faull is Brands Editor at The Drum. Based in London, she has interviewed major business figures including top marketers from Mondelez, Unilever, Tesco, and Lidl.

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