17 October 2013 - 8:10am | posted by | 0 comments

Ocado chief calls on M&S to embrace online grocery delivery

Ocado chief calls on M&S to embrace online grocery deliveryOcado chief calls on M&S to embrace online grocery delivery

Ocado chairman Stuart Rose, himself a former head of M&S, has called on the High Street retailer to embrace online grocery services in the face of growing consumer demand.

The internet grocery specialists believe that the market is set to explode as consumers shirk the High Street in favour of the online superhighway.

At present M&S offers only a skeleton online service, allowing customers to purchase party food, as well as an online fishmonger and butcher offering ‘unusual cuts of meat’ – all for in-store collection….

This places it well behind supermarket rivals such as Tesco and Asda which offer their own delivery services.

Addressing the Internet Retailing Conference, Rose said: “"By next year, M&S will be the only large grocer that doesn't have [an online grocery service]. If the customer wants it, eventually they are going to have to provide it."

M&S is thought unlikely to perform a volte face on the issue however as its own internal analysis has shown that individual shoppers spend too little per trip to make home delivery a viable proposition.

Be the first to comment on this article: sign in or register.

Latest Projects from the Profile Hub

Retargeting on Facebook by the Numbers 2014

20/10/2014
Since the successful launch of retargeting in the News Feed...

Celebrate MOBO

17/10/2014
Event branding & promotion for Scottish Enterprise...

Journey to the Centre of the Earth!

17/10/2014
In September (2014), the Croatian National Tourist Board ...

Freia relaunch

17/10/2014
Norway’s leading chocolate brand Freia relaunches with a...

Daisy Marc Jacobs Tweet Shop

15/10/2014
Daisy Marc Jacobs and Cult London, social media agency,...