17 October 2013 - 8:10am | posted by | 0 comments

Ocado chief calls on M&S to embrace online grocery delivery

Ocado chief calls on M&S to embrace online grocery deliveryOcado chief calls on M&S to embrace online grocery delivery

Ocado chairman Stuart Rose, himself a former head of M&S, has called on the High Street retailer to embrace online grocery services in the face of growing consumer demand.

The internet grocery specialists believe that the market is set to explode as consumers shirk the High Street in favour of the online superhighway.

At present M&S offers only a skeleton online service, allowing customers to purchase party food, as well as an online fishmonger and butcher offering ‘unusual cuts of meat’ – all for in-store collection….

This places it well behind supermarket rivals such as Tesco and Asda which offer their own delivery services.

Addressing the Internet Retailing Conference, Rose said: “"By next year, M&S will be the only large grocer that doesn't have [an online grocery service]. If the customer wants it, eventually they are going to have to provide it."

M&S is thought unlikely to perform a volte face on the issue however as its own internal analysis has shown that individual shoppers spend too little per trip to make home delivery a viable proposition.

Be the first to comment on this article: sign in or register.

Latest Projects from the Profile Hub

Cotswolds Distillery Inaugural Release

23/10/2014
The first ever Cotswolds Dry Gin from the first 10 runs at...

Jurlique's #AgelessBeauties Twitter Party Increases Sales!

22/10/2014
To celebrate Jurlique’s latest product range launch; Nutri-...

EMCAS

22/10/2014
OVERVIEW Financial mis-selling is an ever-growing issue –...

Visit Wales - creating romantic breaks

22/10/2014
Delivering 1000% increase in 'romantic' traffic Challenge...

Recruitment campaign

21/10/2014
Thermal Systems are an international client based in...