17 October 2013 - 8:10am | posted by | 0 comments

Ocado chief calls on M&S to embrace online grocery delivery

Ocado chief calls on M&S to embrace online grocery deliveryOcado chief calls on M&S to embrace online grocery delivery

Ocado chairman Stuart Rose, himself a former head of M&S, has called on the High Street retailer to embrace online grocery services in the face of growing consumer demand.

The internet grocery specialists believe that the market is set to explode as consumers shirk the High Street in favour of the online superhighway.

At present M&S offers only a skeleton online service, allowing customers to purchase party food, as well as an online fishmonger and butcher offering ‘unusual cuts of meat’ – all for in-store collection….

This places it well behind supermarket rivals such as Tesco and Asda which offer their own delivery services.

Addressing the Internet Retailing Conference, Rose said: “"By next year, M&S will be the only large grocer that doesn't have [an online grocery service]. If the customer wants it, eventually they are going to have to provide it."

M&S is thought unlikely to perform a volte face on the issue however as its own internal analysis has shown that individual shoppers spend too little per trip to make home delivery a viable proposition.

Be the first to comment on this article: sign in or register.

Latest Projects from the Profile Hub

The Drum Election Podcast Features Cult LDN

24/04/2015
Our agency co-founder Cat Turner has a seat on The Drum's...

Running Stock Photography

24/04/2015
A shot from a recent stock shoot in North Wales.

E-Commerce website for Attends

23/04/2015
As a global organisation, Attends required a best-in-class...

Making Great Strides With Social and PPC

22/04/2015
Sleeping Giant Media works with Nova to increase the...

HEINEKEN UK

22/04/2015
Our comprehensive technical expertise has been instrumental...