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United Airlines in free flights dilemma after website glitch

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By Steven Raeburn, N/A

September 13, 2013 | 2 min read

United Airlines has declined to confirm whether it will honour an unknown number of tickets sold for $0 after a website glitch.

The error has been corrected

The airline’s booking system made the $0 fares available for a few hours yesterday.

"One of our filings today contained an error which resulted in certain fares displaying as zero," said United spokeswoman Megan McCarthy. "We have corrected this error."

McCarthy added that the $0 fares were only on the United.com website for "a couple hours" and that the United's Shares reservation system didn't cause the fault.

"For a time, we closed the booking engine on United.com so we could correct the error," McCarthy said.

McCarthy told reporters that she had no information about when United would decide on whether to accept the tickets for travel, or on what trips the fares had been made available.

In March last year United changed its former booking system over to Shares, the program used by merger partner Continental Airlines.

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