14 August 2013 - 9:19am | posted by | 0 comments

Infographic: 70% of those helped via social customer service return as a customer in the future

Infographic: 70% of those helped via social customer service return as a customer in the futureInfographic: 70% of those helped via social customer service return as

Social customer service is important for building loyal customers, managing online reputation and helping to grow revenue, an infographic from Ambassador, a referral tracking and management software, has found.

The infographic states that 71 per cent of online customers expect to receive assistance within five minutes of reaching out to a company via social media; while almost three quarters (70 per cent) of those helped via social customer service return as a customer in the future.

It was also found that 33 per cent of consumers would rather contact a company through social media than by telephone.



Be the first to comment on this article: sign in or register.

Latest Projects from the Profile Hub

The Drum Election Podcast Features Cult LDN

24/04/2015
Our agency co-founder Cat Turner has a seat on The Drum's...

Running Stock Photography

24/04/2015
A shot from a recent stock shoot in North Wales.

E-Commerce website for Attends

23/04/2015
As a global organisation, Attends required a best-in-class...

Making Great Strides With Social and PPC

22/04/2015
Sleeping Giant Media works with Nova to increase the...

HEINEKEN UK

22/04/2015
Our comprehensive technical expertise has been instrumental...