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Social media sharing drives equal amount of in-store and online purchasing says study

Forty per cent of social media users have bought a product after favouriting or sharing it on Facebook, Twitter or Pinterest, according to a study by Vision Critical. Facebook was found to drive most users to purchase while the data showed, somewhat surprisingly, that customers were as likely to make the purchase in-store as online. Vice-president of social media at Vision Critical told Forbes: “One of the more surprising findings in this whole research for me was to see how significant that in-store purchasing is. This is one of those really not intuitive findings. “And just that recognition that you are not getting the whole story on social from tracking social to e-commerce conversions is a huge finding. “If you are estimating the ROI on social by looking at social to web, you are missing roughly half your social-inspired purchasing.” Almost 6,000 social media users contributed to the research.

Featured by The Drum