8 February 2013 - 1:24pm | posted by | 0 comments

Hammerson overhauls online user experience across nine shopping centres with 383

Hammerson overhauled the digital platforms for its nine UK centresHammerson overhauled the digital platforms for its nine UK centres

Retail property developer Hammerson has unveiled new, enhanced online experiences for all nine of its UK shopping centres, including London’s Brent Cross and Birmingham’s Bullring, in order to strengthen its multichannel offering.

Hmmerson’s digital partner 383 led the user experience revamp for desktop, mobile and touchscreen platforms. The changes aim to drive customer loyalty and increase retention within the centres themselves. The venture follows insight from Hammerson which shows by 2020 75 per cent of non-food sales will be influenced by the internet in some capacity.

383 was tasked with “keeping bricks and mortar front of mind”, blending the on- and offline experience to provide a better user experience for customers and allowing them to interact with each centre’s stores and products.

The user-focused strategy saw the creation of a range of customer personas, with iterative usability testing employed to refine the look and feel of the product.

Retail marketing manager at Hammerson, Karl Boyce, commented: “This has been a huge overhaul project, unifying nine previously disparate online experiences for some of the UK’s leading shopping centres. It’s a big development, which will put Hammerson in a really good place as retail keeps evolving, especially with the continued integration of online and physical retail.”

Jacob Dutton, senior client partner at 383, added: “The project has created a clearer online journey for users across Hammerson’s centres, ensuring its shopping centres meet customers’ expectations in terms of convenience and experience as the business continues to grow.

“We expect it to reinforce Hammerson’s reputation as a global leader in retail, attracting multi-channel retailers and pure-play operators to the retail sites.”

Be the first to comment on this article: sign in or register.

Latest Projects from the Profile Hub

Sports Bra Award Win

Our super-star lingerie client, Wacoal Eveden, is...

Malibu - creating the perfect brand moment to enhance engagement

The challenge How do you change customers’ perception of...

Driving Sales From Social During Black Friday

The craze of Black Friday crossed the pond and hit the UK...


‘Jack’ – the infectious track by British producer Breach...

Launching the Seasonal Cities App

In Q3 2014 Rooster was tasked with launching the new travel...