Small businesses to start being charged for Google Apps access

Google is set to begin charging small companies for the use of its Google Apps services, in a big to grow its revenue outside of its core online advertising stream.

The plan will see businesses pay an annual sum of $50 a year for access to Google Drives and Gmail, although individual users will not face any charges.

According to Clay Bavor, director of product management with Google Apps, who explained in a blog, the decision will allow the company to focus more on developing further opportunities for its business customers.

Another blog post by Jocelyn Ding, vice president of Google Enterprise Operations explained that Google now offered a 24 x 7 phone support service to its business customers as well.

“Our customers may also receive support through our web-based support portal, online help forms, and online help center. All support cases are handled directly by trained Google Apps experts,” she added of the service.

Small businesses will also receive a 25GB limitation on their inbox and a 99.9 per cent uptime guarantee of no scheduled downtime, the company has promised.

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Stephen Lepitak

Stephen Lepitak is editor of The Drum, with responsibility for overseeing the day-to-day running of the content produced for the various platforms run by the publication. Over the years he has interviewed agency network bosses such as Sir Martin Sorrell, Maurice Lévy and Arthur Sadoun, as well as Cindy Gallop, Kim Kardashian, film directors James Cameron, Spike Jonze, Richard Curtis and Lord David Puttnam. With a keen interest in media and breaking news, Lepitak has been with The Drum since 2005 and is based across its UK, US and Asia operations.

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