26 November 2012 - 10:38am | posted by | 2 comments

Marketers warned of $30tn sales ‘black hole’ over failure to localise websites

Marketers are being warned that they’ve lost out on a potential $30tn worth of sales over the past two years owing to a failure to properly localise their websites for different countries.

A CSA research report suggests that just one third of the $44.6tn potential of online marketing is being tapped by English-only websites, with sites in using less widespread languages such as Russian and Japanese suffering even more.

Currently just 11 languages gain access to 85% of the global marketplace with 85% of consumers far more likely to buy a product if it is presented in their native tongue, with 54% even going so far as to rank it more important than price.

Waheed Bargouthi, CEO of Dakwak, a specialist cloud based translation software firm, said: “This tells us that comfort and confidence in reading a website that has been translated into your language is a huge factor in the purchasing decision, but many businesses are failing to do this, as they see website translation and localisation as a costly exercise involving big budgets and teams of people.

“The potential for businesses to maximise sales by creating localised content, without having to hire teams of translators and developers, or even visit the country you want to sell to, is enormous. The internet has broken down borders for global trade, and removing language barriers by using online translation software can help change a business’s fortunes.”


27 Nov 2012 - 11:00
JimMcG's picture

Hmmm ... I think Waheed Bargouthi, CEO of Dakwak, should check his own website out first. Under a click-through button headed 'Editing and Proofreading', the following statement appears:

"Ensure the highest level of translation quality by having and editor review the translation to review in-context translation and tonality, and finally a proofreader will double check the translation for any grammatical and punctual errors."

I suggest it should read "having AN editor review" .... "to CHECK in-context translation" ... and "grammatical and PUNCTUATION errors." Oh, and really there should be a full-stop after 'tonality', with the next sentence starting 'Finally ...'

Perhaps not the best advertisement for a company which charges up to 15 cents a word for 'professional translation'.

Just an observation.

27 Nov 2012 - 12:17
Oni's picture

I'm going to call bullshit on the figures being used. Do you have a source?

Global GDP is only $70 trillion. Global online sales for 2011 was $763.2 billion.

How on earth can missed sales due to a lack of localisation be worth 20% of global GDP per year? Or be worth 19 times last year's global online sales. The mind boggles.

I suspect the figures being banded about above are at least 3 orders of magnitude out.


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