Yesterday, O2 sent some of the best customer service tweets I’ve seen for a while, replying back in slang to a complaint.
This isn’t the first time that O2 has outdone itself on social media: when the O2 network went down one customer suggested that the brand have intercourse with their mothers…to which O2 replied ‘she says no thanks’.
Here we take a look at some other fantastic customer service moments on social media.
How the conversation develops just adds to the fun.
Later, another Sainsbury's corporate account replied to the tweet with a phone number for Jones to call, saying it was sorry he " had to wrestle your way through the sandwich."
Nice. Although sorry Hulk Hogan lost his sandwich squishing job.
East Coast Trains
You decide to blame the rail company in an angry tweet.
Erm...maybe don't try it with East Coast trains.
It also taught us all something important. Stay away from emus. Especially if they are in groups of 45,000.
This was just one example of abuse that O2 responded wittily to during the downtime shenanigans...and when praised for the handling of the tweets, theO2 Twitter handler replied 'I need a hug.'