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O2 facing public backlash following major network crash

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By John Glenday, Reporter

July 12, 2012 | 2 min read

Thousands of O2 customers have been left unable to send or receive calls and texts after its servers crashed.

The computer glitch is affecting ‘thousands’ of people nationwide, although not all of O2’s 23m customers are affected.

No indication has been forthcoming from O2 as when normal service might resume, with increasingly frustrated customers taking to Twitter and Facebook to air their grievances.

Amongst them was Manchester City captain Vincent company who tweeted: “I might just go old school tomorrow. Spotted some phone cabins in town which I'm sure will be reliable.”

O2’s misery was further compounded when its webpage designed to reassure customers with live network coverage information itself crashed.

An O2 spokeswoman said: “The problem is an issue within part of our core network that is preventing some mobile phones from successfully connecting.

“The problem is not location-specific. All possible resources across our and our suppliers' engineering teams are being deployed to restore service as soon as possible.”

O2's TWITTER HEADACHE:

Other tweeters to harangue O2 included Lee Croft, @croft7, who said: “If you're on O2 I feel bad for you son, you got 99 contacts but you can't text one! =))”

John Duffy, ?@JohnDuffy21, added: “I'm on the new O2 plan... Unlimited Smoke Signals, 250 Pigeons a month,Free messages in a bottle to other O2 customers!”

They were joined by Adam Wells, @mr_gotgotneed, who quipped: “Having issues with #O2? Put your phone to Airplane Mode, then turn on and off 4 times. It won't stop the problem but will help pass the time.”

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