9 December 2011 - 1:33pm | posted by | 0 comments

Sainsbury’s affected by website problems in run up to Christmas

Sainsbury’s affected by website problems in run up to ChristmasSainsbury’s affected by website problems in run up to Christmas

Sainsbury’s has been hit by website problems, with less than half of users able to access the Christmas page during the worst period.

New figures showed that the online supermarket faced troubles last week, with Friday being the worst day according to Keynote Systems, an online monitoring company which tracks the performance of retail websites.

Keynote Systems has said that at the height of the problems, the Sainsbury’s Christmas page was taking an average of 50 seconds to load, as well as not loading for half of the consumers attempting to use the website.

Robert Castley, lead solutions consultant at Keynote, told The Grocer: “There are many factors that can contribute towards site performance, including an influx in site visitors, a very heavy site, meaning there are lots of elements to download, or several very large elements such as images and video content that need to load before a site can run properly.”

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